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theaugustsisters
April 29, 2021
Question

Receipt are not Syncing on Mobile App

  • April 29, 2021
  • 1 reply
  • 0 views

I'm new with Quickbooks receipt snapping on the mobile app. At first, it was working so well for me and then it started acting weird. For some reason, it is no longer syncing the receipts. I keep getting a message to "refresh" and I do that and nothing seems to change. Any tips to get it working again?? 

 

1 reply

katherinejoyceO
katherinejoyceO
April 29, 2021

Thanks for visiting the Community today, @theaugustsisters. I'm here to help ensure the receipt synchs on the QuickBooks Mobile App again. 

 

We can perform some troubleshooting steps to fix issues with the app. Before we begin, restart the app by closing it and reopen. You can also power down and restart your device.

 

Then, we can no start clearing the app data. Here's how: 

 

In the QuickBooks Online app:

 

Android 

  1. From the ⋮ button, select Settings. 
  2. Select Refresh Data.
  3. Click Yes.

 

iOS

 

  1. Go to the Menu ☰ icon, then select Help & Feedback.
  2. Click Refresh Data.
  3. Select Refresh.

 

Then, go to your device Settings:

Android

  1. Go to the Settings menu. 
  2. Select Apps (varies by device), then choose QuickBooks app from the list Storage. 
  3.  Select Clear data.

 

iOS

 

  1. From your device's Settings, select Setting General iPhone Storage.
  2. Choose an app that's taking up a lot of space. 
  3. Click the Offload App.

 

If this behavior continues, I'd suggest you uninstall and reinstall the app. 

 

In case you want to get some steps to your future tasks in QuickBooks Self-Employed, you can always visit our Help Articles page for reference.

 

Post again here if you have more questions. Stay safe!

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