Receipt snap

I appreciate the effort you've put into resolving the issue with viewing your snap receipts in the QuickBooks Online mobile app, Albeer. Uninstalling and reinstalling the app can help fix the problem you're currently experiencing. That said, I'm here to assist you in navigating the steps to resolve this matter.

Firstly, begin by deleting the app from your device. This action will remove any associated data or settings, clearing potential problems caused by corrupted files or outdated information.

Here are some articles that can guide you through deleting the app according to your specific mobile phone model:

• Remove or delete apps from iPhone
• Delete apps on your Android device

Once deleted, reinstall the app on your device to ensure you have the latest version with updated features and fixes. Please follow the steps below to complete this process:

To download from App Store:

1. Open the App Store and search for QuickBooks Online.
2. Click Install.
3. Once done, sign in with your QuickBooks Online user ID and password, if already registered.
4. You may need to enter a one-time code for identity verification before accessing your account.

To download from Google Play Store:

1. Open Google Play and search for QuickBooks Online.
2. Click Install.
3. After that, log in using the same user ID and password as your QuickBooks Online account.
4. You may be prompted to enter a one-time code for identity verification before accessing your account.

After this process, please check if you can view receipts without getting any error message.

Meanwhile, if the issue persists, I recommend contacting our support team. Our experts possess the necessary tools and expertise to assess this matter further. They have the resources and knowledge required to provide a more tailored solution to your specific problem.

Moreover, if  you want to effortlessly send your expense receipts and bills to QuickBooks, here’s a helpful article you can read: Email receipts and bills to QuickBooks Online.

The information and steps provided will help resolve the issue you're experiencing, Albeer. If you have further questions or concerns, we're always here to assist you. We're just one tap away.

In the IOS app, all previews and attached / uploaded images broke in the most recent update 25.03.3.

They are there, but you can’t currently preview / see them on the iPhone app.

I reported to quickbooks support last Friday and they confirmed I wasn’t alone and would investigate and fix.