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Chrissyboyuk
April 22, 2019
Question

receipts forwarding not working for verified email

  • April 22, 2019
  • 2 replies
  • 0 views

Hello, 

 

Im a relatively new Quick book Self Employment user. So far i'm getting along well with it. But, one major feature i'm really struggling with is getting the receipt forwarding function working.

 

I am forwarding all my receipts from my verified emailed address, and I've checked my setting for receipt forwarding and they are correct, but when i forward a receipt, I get a reply email from Quickbooks saying:

 

We're sorry, we can't process your forwarded receipt
You recently tried to forward a receipt to [email address removed]. We couldn’t process the receipt because the email address it was forwarded from is not set up for receipt forwarding.


Now, it used to work. I had to change my original email that i signed up with to my new email a couple of weeks ago. but i changed all my account settings and verified my email and made sure that is the email set up for forwarding. and i just don't know what else to do to get it to work. this was a key feature for me as i do a LOT of online buying transactions for my business.
But it is sending to the correct address.

 

any help would be greatly appreciated. thankyou

 

Chris  

    2 replies

    Kristine Mae
    Kristine Mae
    April 22, 2019

    Hello there, Chris.

     

    First, let's make sure you're using a registered email for it work. Then, make sure it was set up correctly. 

     

    Lastly, if it's still not working, I suggest getting in touch with our customer care support to have your receipt forwarding feature set up checked. Here's how:

    1. Open this link: https://help.quickbooks.intuit.com/en_GB/contact?.
    2. Choose QuickBooks Self-Employed.
    3. Fill in the fields, then click Ask Your Question.

    An agent will reply to you within 1 business day.

     

    Of course, you can always post in the Community if you have other concerns. 

      C
      ChrissyboyukAuthor
      April 23, 2019

      thankyou,

       

      I've double and tripple checked my settings and email verification. its all set up correctly but still not working. So I have contacted customer services as you suggested, hopefully they will be able to help. 

        S
        Simikian
        October 26, 2019

        I have the same exact problem. It is almost like I wrote your message! They can’t figure it out. They have reset me twice and I get the same message. This really sucks. Did they ever figure it out fo you?

          R
          rl14
          July 30, 2021

          I have the exact same issue, which happened for the same reason. What is frustrating is that no one on "support" or in the "community" seemed to be in the loop, despite the bug being reported for more than two years. 

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