Recently, my home page Profit figure is lower than the profit showing on the Profit & Loss report, is this a known error that will be fixed?

The figures in the Profit & Loss widget on your dashboard depend on the filtered date range, Oliver.

If the date range of your actual Profit & Loss report is different from the Profit & Loss widget, this can affect the dissimilarities of figures.

If both have the same date range, we can perform some browser troubleshooting steps to determine if the issue is related to the browser. Please sign in to your account in an incognito or private browser window to see if the Profit & Loss widget still shows a lesser figure. You can use the following shortcut keys to open a private window:

• Safari 11 or newer: ⌘+Shift+N
• Chrome: Ctrl+Shift+N
• Safari: Command+Shift+N

If the figures in the Profit & Loss widget and report match in the private window, please clear your regular browser's cache to restore the program to its default settings. However, if you get the same result, let's use other supported web browsers to connect your bank account.

To ensure you reach our Live Support team at your convenience, please visit this page and check the Support Hours section: Get help with QuickBooks products and services.

You can also visit this helpful resource if you would like to have a copy of your data outside of the program: Export data out of QuickBooks Self-Employed.

Feel free to return to this thread if you need further assistance. Have a great day!

Our financial year value looks like it matches, however, the default 30 day value is completely different.

Hello there, klous-1.
 

The discrepancies observed in your report can be attributed to the differences between cash-basis and accrual-basis accounting methods.

In cash-based accounting, transactions are recognised only when actual cash exchanges hands, meaning you record income when you receive payments and expenses when you make payments.

Conversely, in accrual-based accounting, you record transactions as they occur, irrespective of cash flow. You recognise revenue when earned, for example, when an invoice is issued and log expenses when they accrue, even if you haven't made the payments yet.

If you selected the correct accounting method and performed the suggested troubleshooting above, I recommend contacting our Live Support Team. They possess the specialised tools to conduct further investigations. They can provide a more in-depth diagnosis to determine the cause of the discrepancies in your report.

Here's how to connect with them:

1. Sign in to your QuickBooks Online account.
2. Go to Help and choose the Search tab.
3. In the search field, enter the contact support.
4. Click the Contact Us button.
5. Click the Have us call you in the Callback section.
6. Follow the on-screen steps.

Please refer to this article to check their support hours: Get help with QuickBooks products and services.

Once you have your report, you can filter it to show specific accounts and adjust the layout to ensure the data appears correctly, refer to this article: Customise reports in QuickBooks Online.

Feel free to utilise the Reply button below if you have further concerns with your Profit and Loss report.