Question

Registering Quickbooks Desktop Pro 2021 on Windows 2019 Server gives Gateway 504 time-out

Forum|Forum|5 years ago
March 9, 2021
1 reply
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Hi,

I have QB Desktop Pro 2021 installed on a clean install of Windows 2019 (1809) server running on VMware.

Windows has no problems with internet access.

Can access the internet from both Firefox and Internet explorer.

When launching QB from the desktop shortcut, we're presented with the 'begin activation' buton.

We press it and then after a minute or so of a blank white windows form we see:

"504 Gateway Time-out"

What have I tried so far ?

1) Tried first disabling and then removing the Sophos antivirus.

2) Tried switching OFF the firewall

3) Tried adding an outbound rule to allow all programs an outbound connection.

4) Tried different DNS settings.

Should there be a windows firewall rule in place for this to work ?

I have no QB related firewall rules.

Any help appreciated.

Many thanks

QuickBooks Desktop

Jen_D

Glad to see you here, @dbadmin2021,

Thanks for getting this to our attention and sharing the things you've done to resolve the problem.

The reason why the troubleshooting steps you've tried didn't work is due to the an ongoing issue for QBDT UK accounts. Our engineers received a number of reports with users getting 504 Gateway Time-out error when activating or registering the program.

The fix for the issue is still in the works. Our engineers are working internally so we can't provide the exact turnaround time on when a resolution is released.

Instead, they send live updates about the status of the investigation through email. If your account is not yet added to the notification list, please contact our Support Team using these steps:

Open QuickBooks and click the Help menu.
Select QuickBooks Desktop Help.
On the pop-up screen select Contact us.
Click the Search for Something else button then type your concern in the Ask us anything box.
Hit Search then scroll down to get your contact options.

Provide the investigation number INV-55656 to our representatives for easier tracking.

You can also try this workaround that we got from our engineers. Go to the Help menu then About QuickBooks Desktop. When you see the green logo, press CTRL + R + P on your keyboard.

We appreciate your patience while the resolution is being worked on. This thread will remain open for any updates and inquiries. You can also tag me for other concerns in QuickBooks. Have a good one!