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CharityR
August 21, 2024
Question

replies to emailed invoices

  • August 21, 2024
  • 1 reply
  • 0 views

I have found that customers say they are replying to emailed invoices, but I never receive these.  The Customer Facing Email  is correct  The customer does not receive any notification that their reply is not received.  Can anyone help?  Many thanks.

1 reply

P
payment after leaving
August 21, 2024

Hi CharityR Thanks for reaching out to us here on the Community. It's not possible to reply to invoices sent from QuickBooks if they are sent from the quickbooks@notification.intuit.com email/default address. The only time it is possible to reply to invoices is if you've set up/using a Gmail email as per the article included: https://intuit.me/4dBuIsT

C
CharityRAuthor
August 21, 2024

Thanks for replying, but I think then that customers should be automatically notified by QB when they try to reply to an invoice.  This has contributed to us losing a customer.

 

 

P
payment after leaving
August 21, 2024

Hi CharityR Thanks for your reply. We've submitted your feedback and have included a link that will enable you to submit your own feedback directly.https://intuit.me/3VYQIEt

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