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R
RobertOxborough
February 17, 2020
Question

Sales orders

  • February 17, 2020
  • 1 reply
  • 0 views

I have a peculiar prpblem with sales orders.  Viewing a list of sales orders in a customer account, some show with a zero balance and some show with a partial balance.  Of course, those with a zero balance have been completed in full and closed, having ther cloased tick against each product line.  However, those with partial balances yet are also sporting a completed tick make no sense.  The entire sales order has been fulfilled yet they show a partial open balance. 

 

Anyone explain what is going on and offer advice on how to correct this please.

 

Robert

1 reply

A
Ashleigh1
February 17, 2020

Hello RobertOxborough, 

 

Could you send us some screenshots of the transactions page, where you see this as well as the transaction itself and the payment screen. Or you can call the desktop team and they will be able to set up a screen share and help you with this issue, the number is 0808 168 9595

 

 

 

 

 

 

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