Skip to main content
February 10, 2021
Question

Santander not downloading last two days. Says "all caught up!"

  • February 10, 2021
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

February 10, 2021

Hi gavin15

 

Thanks for joining us here on the Community! 

 

We don't currently have any reported issues with Santander connections, to troubleshoot, I'd be grateful if you could please logout and sign-into QuickBooks via an incognito window on your browser and select the 'update' button.

 

If this does not resolve, please try disconnecting and reconnecting the feed. To disconnect, go to Banking and select the pencil icon on the bank tile > Edit account info > Tick the box 'disconnect this account on save' and save. 

 

After this, please select 'link account', search for your bank's URL and follow the on-screen flow to re-authorise your bank connection. 

 

Please get back to us below if you're unable to update the account following this. 🙇‍♀️

gavin15Author
February 10, 2021

It worked but I now have 76 transactions I had actioned in my unactioned list !!!!!! I have actioned the three from the last two days.

February 10, 2021

Hi Gavin15, You can exclude any duplicates you may see that are showing any issues let us know, Glad that worked for you😊