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L
Louisen
May 14, 2021
Question

Searching expenses

  • May 14, 2021
  • 1 reply
  • 0 views

Why can't I search for an expense on my Samsung A7 tab using the android quickbooks app? I've deleted, reinstalled, cleared data and refreshed but it says no expenses found. 

1 reply

E
EmmaM
May 14, 2021

Hello Louisen, Thanks for your question. We are not seeing any other reports of this. What version of the app do you have downloaded and when are you searching under on the tabs in the app ( are you searching for date/amount?

L
LouisenAuthor
May 16, 2021

It's the latest version of the app. I'm wanting to search for amounts to add notes but it keeps saying nothing is found. I'm having to scroll through all the expenses to find the one I want. I don't have this issue with my android phone, it brings up the expense I want. 

JessT
JessT
May 16, 2021

Hi Louisen,

 

I appreciate your effort in clearing the app data and reinstalling the app. If I'm in your shoes, I'd also prefer to search for an expense using amounts or other details rather than checking each transaction.

 

Since you already did the things we can suggest from here, it's best to take your case to our Support team. That way, they can use more tools to gather data to resolve the issue.

  1. Click the Gear or the Help icon.
  2. Choose Help and Support.
  3. Click Contact Us at the bottom.
  4. Enter a summary of your concern and click Let's talk.
  5. Select Get a call or Start a message, depending on which one is available.

Please don't hesitate to go back to this thread if you need more help with your expenses. We'll keep an eye on your post, so I won't miss your reply.

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