Skip to main content
B
Bequality
April 25, 2019
Question

Seeing previous income

  • April 25, 2019
  • 2 replies
  • 0 views

Hi, I have added my bank account and set up as self employed. I have manually voided any transaction from April 9th 2019 when I began self employment so it doesn't show in any reports, however it still shows 18/19 income when I was not self employed then? I need ALL previous reports to be deleted and past transactions to not show so my account just shows from April 9th this year on all reports, why has it done this? Can someone help thanks as I can't see how to contact Quickbooks!

2 replies

T
TaliaI
April 25, 2019


Hello Bequality,

 

Did you exclude those transactions?

 

If possible, could you please PM us on Facebook or Twitter your email address and a screenshot of this so we can look into this further for you?

 

Thanks,

 

Talia

B
BequalityAuthor
April 25, 2019

HI, I am not on Facebook or Twitter at the moment. Can I email or add on here? Is this public if I share info on here?

R
Rasa-LilaM
April 25, 2019

Hello again, Bequality.


Allow me to step for a moment and help ensure the data displayed in your account are correct.


My colleague is correct we’ll have to trace the root cause of the issue to come up with the best resolution. You can send screenshots here in the Community, but make sure to black out sensitive information to protect the account.


Thanks in advance. Looking forward to hearing from you.

K
KhimG
June 6, 2019

Thanks for the update, @Bequality.


The login through the incognito mentioned by my colleague is a process to check if the issue is browser related. Sometimes cache stores up in the system causing problems inside the program.

 

You can load the QBSE site using a private window. Here’s how:

  • Ctrl + Shift + P (Internet Explorer)
  • Command + Shift + N (Safari)
  • Ctrl+ Shift + N (Google Chrome)
  • Ctrl + Shift + P (Mozilla Firefox

Once logged in, verify if the May 2nd transactions are showing on your end. If you continue to get the same result, I recommend updating the bank manually to refresh the connection. Follow the steps below:

  1. Click the Gear icon at the upper right corner of the screen.
  2. Choose Bank Accounts.
  3. Hit the Refresh All button.

For more information about bank feeds, check out this article: Bank Feeds Direct Connect FAQ in QuickBooks Self-Employed.

 

That should get you back up and running in no time.


Keep me updated on how this goes. I’m always here to help should you need anything else. Take care!

B
BequalityAuthor
June 6, 2019

That works fine now, so I just need to clear my cache is that all?

K
KhimG
June 6, 2019

Hi again, @Bequality.


I’m glad that clearing your browser’s cache fixed the issue.


Yes, doing that on a regular basis usually prevents this from happening in the future. For more information about the process, check out this article: Clear my browser cache and temporary Internet files.


That should do it. Reach out to me if you have any other concerns. I’m always ready to help. Have a good one!

Terms & ConditionsAccessibility statement