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C
CTM Builders
February 20, 2023
Solved

Set up a Jersey Channel Islands account

  • February 20, 2023
  • 1 reply
  • 0 views

So I set up an account in QB and its the UK which is incorrect.  I need to set up a Jersey one and I have spent a lot of time trying to get this sorted and no one in QB seems to be able to help. They say that you can just do it on line. I would like to talk to a human to help me. Every time I put the Jersey address in it redirects me to UK. Is there anyone out there that can help with this as the QB team don't seem to know how to do it and  its so frustrating. Thank you in advance.

Best answer by GeorgiaC

Thank you GeogiaC

I have been a QB user since 2012 using the disc version on the PC and never had an issue with the tax side and managed to show GST on the invoices. It's only since I changed to an online account that it became a issue.

I only did this because QB was not compatible with a Mac. 

If it ever gets sorted please let me be the first to know. As at the moment it just feels like I am going around in circles. Thanks for your help


Thanks CTM Builders, I can understand the added inconvenience when this was something that you were able to do on the Desktop version previously. I've added you to our tracking investigation for this so that all updates will be sent to you via email, and hope you can find a suitable solution for your business in the meantime. 🙂

1 reply

G
GeorgiaC
February 20, 2023

Hi CTM Builders, thanks for your interest in QuickBooks. The UK product is restricted to UK billing addresses which can cause issues for customers when attempting to subscribe or resubscribe. We don't currently offer regional products for the Crown Dependencies, however, this is something that we're looking to support in the future. 🙇‍♀️

C
CTM BuildersAuthor
February 23, 2023

Thank you for your message, but now I have been informed that you do offer QB for Jersey Business,  as I have just had a email to say that QB Global support Jersey. Unless I have been given the wrong information. I am just waiting for them to contact me to change my account. I will let you know if this happens as it will be a lot easier for the company going froward with the GST.

 

Thank you again

G
GeorgiaC
February 23, 2023

Thanks CTM Builders. QB Global is non-specialized meaning any tax agencies would need to be created in-product and when attempting to subscribe, you'll usually see that you're re-directed to the UK product. Due to this, we may not be the best fit for your business at the moment, as we continue work towards a solution for Jersey/Guernsey/Channel Islands based-customers. 

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