Skip to main content
C
cwright1
August 27, 2019
Question

Sign in Windows

  • August 27, 2019
  • 1 reply
  • 0 views

Guys latest update for Windows Desktop now logs out with inactivity. One of the advantages of using the desktop version over the browser was that you did not have to log in every 20 minutes 

 

Since the latest update it now logs out repeatedly - Please get this fixed as it is so annoying 

1 reply

E
EmmaM
August 27, 2019

Hello

 

Thanks for contacting the Community.

 

Can we just ask when you use the windows app are you opening multiple tabs?

 

Emma

 

 

C
cwright1Author
August 27, 2019

No just the one tab - but it shouldn't matter anyway ? 

BettyJaneB
BettyJaneB
August 27, 2019

Thanks for clarifying that out, @cwright1.

 

In cases like this, we'll need to verify if your login set up has been configured correctly. I'd be pleased to walk you through on how to do that.

 

All users will be automatically logged out from QuickBooks at the end of the login period if you haven't specified a log in preference. 

 

Let's go ahead and check on your set up:

  1. Click on Edit at the top menu bar.
  2. Select on Preferences.
  3. Choose General.
  4. Under Company Preferences, refer to Manual Log in Settings.
  5. On the Keep user logged in for section, select the period that you wish to stay logged in with QuickBooks.

If your set up is correct and the issue persists you may run the verify and rebuild process to help fix program-related issues.

 

If doing this doesn't make a difference, I'd recommend reaching out to our Customer Care Team. They can initiate a remote-viewing session to further isolate this matter. 

 

This should get you moving today.

 

Feel free to reach back out to me if you have any other concerns about this. Helping you is my priority. Take care!

Terms & ConditionsAccessibility statement