Since the last app update my app isn’t working to well. It occasionally doesn’t track my trip (mileage) and screens some windows on the landing page don’t work, thoughts?

Thank you for bringing this to our attention, Andy.

Users have noticed that their mileage isn't properly tracking all trips. Our engineers are working diligently to fix this odd behavior so that all affected customers' mileage data are recorded correctly.

In the meantime, you can manually record mileage for trips that display inaccurately. I also advise contacting our QuickBooks Online (QBO) Care Team and signing up for the list of affected users. This way, you'll receive email updates on the progress of the investigation.

To contact support:

1. Go to the Help icon at the top to display the Search window.
2. From there, click the Contact Us link to access the What can we help you with? section and then enter a brief description of your concern in the field box.
3. Tap the Continue button to see the list of support options.
4. Pick Chat to start a conversation or Callback to speak with an agent.

To learn more on how to handle if your device isn't tracking work trips accurately, see the following guide: Fix mileage tracking issues in the QuickBooks Online mobile app.

I'll also attach this link to find out what to do for trips that weren't added: Automatically track mileage in QuickBooks Online.

I appreciate your patience while we're working through this. Feel free to visit the Community again if you have other QuickBooks concerns or questions about mileage tracking. I'll get back to help you the best that I can.