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S
ShopAdmin
August 27, 2021
Question

SLOQBOOKS SUPPORT

  • August 27, 2021
  • 2 replies
  • 0 views

Wow !!!

Am i the only person that find the online chat totally useless and staffed be idiots

Does it really take 15 plus minutes to even get to asking the question that you posted in the outset

WHAT A WASTE OF TIME AND SPACE

 

2 replies

Fiat Lux - ASIA
Fiat Lux - ASIA
August 27, 2021

Any specific concern?

S
ShopAdminAuthor
August 27, 2021

YES

 

WHY DOES IT TAKE 15 MINS BEFORE YOU EVEN GET TO THE QUESTION.....

THAT IS HOW LONG IT TAKES YOUR STAFF TO ASK SAY HELLO, VERIFY IT IS YOU DESPITE YOU GETTING TO THEM FROM WITHIN THE QUICKBOOKS APPLICATION AND GENERALLY WASTE YOUR TIME ASKING WHAT THE PROBLEM IS AS YOU HAVE ALREADY STATED THAT IN THE FIRST REQUEST FOR SUPPORT

 

THEY THEN HAVE NO IDEA WHAT YOU ARE TALKING ABOUT FAILY TO UNDERSTAND THE PROBLEM SO YOU THEN REALISE YOU HAVE WASTED OVER 15 MINS AND IT IS JUST NOT WORTH THE HASSLE AS FROM PAST EXPERIENCE YOU KNOW FULL WELL THAT YOU CAN WASTE AN HOUR AND STILL GET NO WHERE

Fiat Lux - ASIA
Fiat Lux - ASIA
August 27, 2021

Firstly, I am not part of Intuit team. Can you elaborate what was your problem with your account?

G
GeorgiaC
August 27, 2021

Hi ShopAdmin, we're sorry to hear of your experience with our care team - occasionally, agents may need to ask clarifying questions to confirm the issue, however, this shouldn't take too long. 

 

Can we take some details on the issue that you're experiencing to assist with that here?

S
ShopAdminAuthor
August 27, 2021

@GeorgiaC 

15 mins and we had not even begin to address why I had called support !!!!!!

 

Seriously - your users do not have time to waste - they want quick support......not slow support !!!

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