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C
cangarden
July 30, 2019
Question

Some clients can't open their invoice

  • July 30, 2019
  • 1 reply
  • 0 views

I have had a number of clients who have been unable to open their invoices. All they get is a dark grey page.

1 reply

JenoP
JenoP
July 30, 2019

Hi there, cangarden.

 

We have a number of similar reported cases. Our engineers are already checking what's causing and resolve the issue when opening invoices. 

 

In the meantime, you can export the transactions as PDF. Then, email them as attachments outside of QuickBooks. Just click the drop-down list beside the invoice and click Export as PDF. 

 

We would also ask you to contact our Chat and Email Support team. Please look for Assistant in the upper-right hand corner of QuickBooks and click on it. They will need to ask for your contact details and add you to the list of affected users. We'll email you as soon as the issue is resolved. 

 

Visit us again if you need anything else. 

B
BN60ULD
June 9, 2020

I see this post was nearly a year ago. I’m having the same problem. My customers just get a message. 

Adrian_A
Adrian_A
June 9, 2020

I appreciate you for sharing a screenshot, BN60ULD.

 

We have recently opened an investigation with the error your customer has experienced. Rest assured, our engineers will give an update through email. 

 

That being said, I'd recommend reaching out to our Phone Support agents so you'll be added as one of the affected users. I'll show you how:

 

  1. Click the Assistant button.
  2. Enter Talk to a human.
  3. Enter My client prompted with A problem repeatedly occurred error.
  4. Select I still need a human.
  5. Select either Message an agent or Get a callback.

 

 

If you want to let your customers pay their invoices online, you can add a Pay Now button.

 

 We appreciate your patience while we're working to fix this error the soonest. Keep safe!

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