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Basil3
August 22, 2021
Question

Something unexpected happened and we couldn't connect to your bank. Try again in a few hours. (101)

  • August 22, 2021
  • 1 reply
  • 0 views

Hi, I am trying to connect my Scotiabank account for a few days and every time it says 

“Something unexpected happened and we couldn't connect to your bank.

Try again in a few hours. (101)”

I tried to clear the cache, use few different browsers on the computer and the Phone, nothing changes. 

I called Scotiabank support, and they told me to contact QuickBooks support. 

Also, I tried to upload QuickBooks and CVS files manually, but it didn't work out. 

I am using QuickBooks self-employed. 

1 reply

M
mv32
August 22, 2021

Hi @Basil3. I can share a little help with connecting your Scotiabank account to QuickBooks Self-Employed (QBSE).

 

I appreciate that you have already run a couple of steps to isolate and resolve this issue further. Aside from the tests you have tried, you can also sign in to your bank account outside QuickBooks. Then, check to see if there are maintenance updates.

 

On the other hand, some banks download the file in a different format like PDF or Docx rather than the CSV composition. Make sure it's in the correct format (save it as a CSV file format) before you can match the column headers and order in QBSE. You can read this information for the process: Manually import transactions into QuickBooks Self-Employed.

 

I also suggest contacting our QBSE Support team. They have the tools to see and fix the connection between your Scotiabank and QuickBooks.

 

All I want is to get this resolve for you. If you have other questions in mind about connecting your bank to QBSE, feel free to post them here. I'm always available to help. Take care!

    B
    Basil3Author
    August 22, 2021

    Hi @mv32 ,

     

    Thanks for the reply. Scotiabank gives an option to download CVS files, but it is not working on QuickBooks, as you can see from the photo. I did everything that was suggested from the link you provided. 

     

    I will contact the support team on Monday.

     

    Thanks again.

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