spreadsheet sync

Hi there, janette4. I'm here to help you access your Spreadsheet Sync account so you can sort the columns.

When logging in to your Spreadsheet Sync account, you'll have to enter your QuickBooks credentials to sign in to the tool.

Aside from that, let's ensure your user permission is either Primary Admin, Company Admin, or Standard (All access). The following mentioned user types are those who can access Spreadsheet Sync in QuickBooks Online Advanced.

If you don't have this type of access, I recommend reaching out to the Primary Admin to provide you with this permission. You can share this article to guide them through the process: Add and manage users in QuickBooks Online.

However, if you're the primary admin and the credentials you entered are correct, this behavior could indicate an issue caused by excessive data within your regular browser. With that, I recommend using a private browser to verify this.

Here are the shortcut keys to access your account on private windows:

• Safari: Command + Option + P
• Google Chrome: Ctrl + Shift + N
• Firefox or Internet Explorer: Ctrl + Shift + P

If you successfully log in to Spreadsheet Sync, I recommend clearing your regular browser cache. This deletes all the data from your browser and optimizes its performance. Using other supported browsers also helps us verify if this is a browser-specific issue. 

Additionally, I've added these resources to help you fix common issues while working on Spreadsheet Sync and ensure the data are accurate:

• Spreadsheet Sync troubleshooting
• Working with the Spreadsheet Sync user interface in QuickBooks Online Advanced and Accountant

I'm still available if you have more questions about the Spreadsheet Sync in QuickBooks Online. You can always reply to this thread, and I'll gladly assist you. Have a good one.