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janeymo
July 7, 2021
Question

Statements

  • July 7, 2021
  • 1 reply
  • 0 views

Why do my statements list the transactions under a heading 'Product'? Can I change this?

1 reply

S
ShiellaGraceA
July 7, 2021

Thanks for posting here today, @janeymo.

 

I have some information about changing the statement template. Currently, the option to change the statement header is unavailable. Below are the available choices from the statement settings.

 

  • List each transaction as a single line.
  • List each transaction including all detail lines.

 

Learn more about these in this article: Create and send customer statements in QuickBooks Online.

 

In case you need help with other customer-related tasks, browse this link here to go to our customer topics with articles.

 

Drop a reply anytime if you still have follow-up questions or concerns. I'll be here for you. Take care and have a great day ahead.

J
janeymoAuthor
July 7, 2021

There are four labels above the transaction details on the customer statement -

Date, Product, Amount & Open Amount.

The column under the heading 'Product' contains the Invoice details. The label is incorrect. Looking at samples & help guides on Statements this label should read 'Activity'. Is this a bug or something I can change?

 

P
payment after leaving
July 7, 2021

Hi janeymo The information on a customer statement populates from the default invoice template. If you'd like to change this heading, bearing in mind that this will then also change on your default invoice template, you can do this by selecting the cog/gear icon > custom form styles > edit the default invoice > content > selkect the middle greyed out section on the right > edit labels and widths > change the name within the description field.

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