Still waiting over a week for contact after requesting guidance/support re mileage tracking not working effectively. Is it normal to wait this long for help?

Welcome to the Community, @tonibarwell.

We receive reports regarding users getting the same issue in QuickBooks Online (QBO). A ticket was already created and forwarded to our Product Engineers. They're now working to fix this as quickly as possible.

That said, I highly suggest contacting our Support team again so they can add your details to our notification list. This will help our Engineers determine the number of affected users. An email notification will be sent to you once this has been resolved. I'll also inform you here when we get the update as well.

Here's how to reach them:

1. In QBO, click the Help (question mark) icon at the top right.
2. Pick a suggested option, or type a question or topic you need help with.
3. Select Contact Us and choose a way to connect with us.

You can also view our support hours and types. In this way, you have the advantage of knowing our support team's availability.

I'm also adding these articles that tackle tracking and managing mileage in QBO:

• Automatically track mileage in QuickBooks Online.
• Fix mileage tracking issues in the QuickBooks Online mobile app.

Please know that I'm only a few clicks away if you have any additional concerns or questions. I'll be more than willing to help. Have a good one!