Skip to main content
C
CAP19
May 11, 2019
Question

Subscription not working

  • May 11, 2019
  • 1 reply
  • 0 views

I restarted an old subscription but the app is not updating to the new paid subscription. It keeps offering me the option to subscribe then says I’m already subscribed. It cycles between these 2 pages but never actually takes me to my new subscription. 

1 reply

J
JamesDuanT
May 11, 2019

I appreciate you for resubscribing your account, CAP19.

 

Since you've already updated the billing information of your account, let's refresh the application you're using as well.

 

Cache files on your application might be hindering your account to display as activated again. I'd recommend clearing the application's cache storage through your mobile settings.

 

You can update to refresh it's components. Uninstall and reinstall the app can also work, too.

 

Let me know how this goes so I can further assist you.

Terms & ConditionsAccessibility statement