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Jon Andrews
April 24, 2019
Question

Supplier activity absent in QuickBooks mobile app

  • April 24, 2019
  • 3 replies
  • 0 views

I’m trying to use use QB mobile app on iPhone to view supplier invoices / activity. When I select suppliers and then a supplier that I know has some activity no activity is displayed. I can however see the supplier details. It looks like it refreshes but no supplier activity data is displayed. I reported this to QB a few months ago. Their response was that this is an urgent issue but it still remains a problem. 

    3 replies

    M
    MirriamM
    April 24, 2019

    I appreciate your time bringing this situation in the Community, Jon Andrews,

     

    Upon accessing your account via mobile app, the Supplier transactions that will show are only those Expense transaction.

     

    I have checked this issue here in our system and I’ve found out that our engineers have determined that this works as designed.

     

    We're working on releasing new features. For product updates, you can check out our blog post.

     

    As always, I'm just a few clicks away if you need anything else concerning your QuickBooks Online account. Have a great day!

    J
    Jon AndrewsAuthor
    April 25, 2019

    I am shocked to hear that I can not see my supplier activity from the mobile app.  I have many supplier credit accounts.  Bills are entered onto the supplier account and when they become due I pay them.  Using the mobile app is a quick way of seeing what I owe.   As the tab in the app suggests - "activity" and not "expenses only".   Your engineers may say that this is working as expected but I would disagree based on the wording in the app and the fact that Quick Books on line manages Bills and credit accounts.

     

    I am very disappointed in this response - this is basic functionality a user would expect - tracking credit accounts on a mobile app.

     

    Quick Books are misleading it's customers into thinking we can see a supplier activity when in actual fact it is supplier expenses.

     

    VERY DISAPPOINTED with Quikbooks mobile app

     

    When will this be changed?

     

     

     

     

      S
      ShiellaGraceA
      April 25, 2019

      Hello Jon Andrews,

       

      We don't have an exact time line as to when will this be changed. I will pass this feature to our engineers so they can work on updating the Mobile App as soon as possible.

       

      In the meantime, you can access your account via web browsers to see the supplier's activity.

       

      Let us know if there's anything else you need. 

      I
      imsmidlands-outl
      March 9, 2021

      Hi

       

      ive complained about this today. Did you ever get anywhere with it ?   Seems crazy we can’t see the thing we need the most !! Surely should be a simple fix and one loads of people complain about ??

      Angelyn_T
      Angelyn_T
      March 9, 2021

      Hi, @imsmidlands-outl.

       

      I can see the importance of reviewing the supplier's activity on the mobile app. The option is not yet available as of the moment. However, our engineers are working constantly to enhance the product and deliver the best experiences for all QuickBooks users.

       

      For the time being, I would recommend checking all your supplier's entry by signing in to QuickBooks using a web-browser.

       

      Moreover, I recommend visiting our vlog to stay current with the latest QuickBooks news and feature updates. Here's the link: The QuickBooks Blog.

       

      You can also review the topics from our help articles for more tips and resources while working with QuickBooks in the future. 

       

      Please let me know how else I can help you with handling your transactions using the mobile app. I'm always here to help. Have a good one!

      A
      Asif2002
      January 25, 2022

      Hi,

       

      has this been sorted yet, it was brought up in 2019 and we are now in 2022 and I still can’t access my suppliers invoices.

        Y
        yasbas
        June 11, 2021

        I've noticed that this absent 'Supplier Activity' in mobile apps has been ongoing since 2019. 

         

        I think that is completely unacceptable as it's such an integral part of any business. The main reason I signed up to QBO was to be able to have an overview of my company 'on the go' as the nature of my work means I cannot be at a desk all the time. 

         

        I'm going to have to look at other programs like Sage etc because this is a deal breaker. Luckily I'm in my trial mode as I would have been livid discovering this once I woud have paid. This is purely because the marketing seems to indicate full cross-platform/device integration. 

         

        In fact, they couldn't be more sneaky in their 'compare mobile app' section as shown in the link below. 'Create & Manage Suppliers,' well yes how is that even a feature is it? What can you do with it after that? Nada. So disapointing. 

         

        https://quickbooks.intuit.com/learn-support/en-uk/mobile-and-apps/compare-mobile-app-features/01/239565#M808

         

        As someone said logging in from a browser is possible. I'll need to investigate that and see if it's manageble. But more than 2 years for 'engineers' to look at this is ridiculous. 

         

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