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September 12, 2024
Question

Switching Accounts online

  • September 12, 2024
  • 1 reply
  • 0 views

today we are unable to switch between companies, we are having to sign out and sign back in to change the company we are working on. Has anyone managed to resolve this issue?  It's taking up valuable time and is quite frustrating

1 reply

September 12, 2024

Hi suejc Thanks for reaching out to us here on the Community. We're aware of the issue that you're experiencing and our engineers are working towards resolving it. I've created a case in relation to this contact and I've added it/your details to the investigation and if there are any updates or when the issue is resolved you'll be notified by email from that case. In the meantime you can select the blue circular icon in the top right of the home page of your QuickBooks account >  Manage your Intuit account > Products and billing > Select the account you'd like to access. If the above option doesn't work for you then you would have to log out of the account, log back in and choose the relevant account you'd like to access.