Skip to main content
G
Gayle5
June 12, 2019
Question

tescos bank link

  • June 12, 2019
  • 3 replies
  • 0 views

I had problems connecting my Tescos bank account about 2 months ago, this was finally fixed and working well. But it is now showing error messages again and not Syncing. 

I am also getting random "one time access codes" sent to me, but when try using them, it just comes up with the error message. 

I notice that there is now no way to contact Quick Books Help directly, so I am hoping they will pick up through this message. Not at all impressed with the clunky service, but feels like I have invested too much now to change. Will definitely look for another platform next year if this continues. Frustrating.  

    3 replies

    E
    EmmaM
    June 12, 2019

    Hello Gayle5

     

    We are sorry to hear about your experience so far. We can certainly look into this issue for you.Can we confirm which product you are using QuickBooks Online or QuickBooks Self Employed?

    What error message shows when you update?

    Are you able to load QuickBooks in an incognito window/private window and try updating the bank again

     

    Thanks

     

    Emma

    G
    Gayle5Author
    June 12, 2019

    Thanks Emma, I'm using Quick books self employed. Error message is 102 

    E
    EdwardR
    June 12, 2019

    We are aware of maintenance which could be causing the error you are receiving however you could try clearing the cache and cookies on your web browser I have included a link with steps here. If you still experience the same error message please try using an alternative browser and or private browsing window.

     

    After following the web troubleshooting you could always try an alternative device or internet connection to see if you receive the same error.

     

     

    N
    natb
    July 1, 2019

    I'm having the same problem. Did you get it resolved?

      G
      GeorgiaC
      July 1, 2019

      Hi natb,

       

      Sorry to see you're having trouble updating the bank there. Can I confirm that you are using the self-employed product?

       

      Are you also getting a 102 error on update? Can you try to update the account through a private browsing window to see if the error persists?

       

      Thanks :) 

      N
      natb
      July 1, 2019

      Hi 

      I've tried updating it through the app and desktop with no luck. I've added all my info in again and it won't even allow you to click on the reconnect button. Really annoying!

       

      Yes, I'm using the self employed. It's a 101 error

        Oc71
        Oc71
        August 5, 2019
        I have the same issue. Grrrrrrrr!
        J
        JanyRoseB
        August 5, 2019

        I appreciate you for posting your experience here in the Community, @Oc71.

         

        I'm here to provide an update about the Tesco Bank isn't syncing with QuickBooks Online (QBO). 

         

        The investigation status of this issue has already been escalated. Rest assured that our engineers are currently investigating and working on an immediate fix. 

         

        While working on resolving this issue, you can manually import your bank transactions using the CSV files as a workaround. To do this, you can check the detailed steps in this article: Import bank transactions using Excel CSV files. 

         

        Also, I encourage you contacting our QuickBooks Online Support Team to add your account to the list of affected users. This way, you'll be notified of any updates on the progress on the investigation via email. 

         

        Here's how to contact our customer support: 

        1. Sign in to your QuickBooks Online company.
        2. Select Help (question mark icon) at the top right.
        3. Select Contact us to connect with a live support agent.

        I appreciate your patience as we work through this. If there's anything else I can do for you with regards to importing bank transactions, please let me know. I'll be around to help you out. 

        Terms & ConditionsAccessibility statement