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cpjelectrics
May 20, 2020 5:21 PM UTC
Solved

The email receipts and bills to QuickBooks Online does not recognise a PDF file of a supplier bills

Original commenter did not share additional details
MariaSoledadG
MariaSoledadGAnswer
May 29, 2020 9:39 PM UTC

Hi there, cpjelectrics.

 

You'll want to make sure that file types selected and attached are saved as pdf, jpeg, jpg, gif, or png file. As it looks like a pdf file is what you are using. Can we ask you to try removing the file and attaching it again. That should resolve the issue.

Feel free to leave a reply below if you need anything else. I'll make sure to get back to you.

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3 replies

JenoP
JenoP
May 20, 2020 7:49 PM UTC

Hi there, cpjelectrics.

 

PDF is a supported type of file when sending receipts to QuickBooks Online. Can you tell us what happens every time you email a PDF copy of the receipt?

 

In the meantime, let's follow some steps to check if this is caused by a browser issue. 

 

Start by using or switching to an incognito or private browsing session. Use these keyboard shortcuts to open one depending on the browser that you're using:

 

  • Ctrl + Shift + N  for Google Chrome
  • Ctrl + Shift + P  for Firefox
  • Control + Option +P if you're using Safari

Once done, log back in and email the receipt or bill once again. Then, go back to the Receipts tab and check if you can already see them.

 

Please keep us posted by adding a reply below. The Community team is always here to help. 

 

 

 

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**Mark the post that answers your question by clicking on "Accept as solution"

cpjelectricsAuthor
May 29, 2020 4:25 PM UTC

An example of the error email that is sent out is

Email Subject:

FW: Please find attached Invoice No. 764 - 424086, your ref PURCHASE ORDER 3244

Attachment:

Reason

764 - 424086.pdf

We didn't recognize the format of your attachment.

MariaSoledadG
MariaSoledadGAnswer
May 29, 2020 9:39 PM UTC

Hi there, cpjelectrics.

 

You'll want to make sure that file types selected and attached are saved as pdf, jpeg, jpg, gif, or png file. As it looks like a pdf file is what you are using. Can we ask you to try removing the file and attaching it again. That should resolve the issue.

Feel free to leave a reply below if you need anything else. I'll make sure to get back to you.

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