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L
lee_osborne
October 28, 2020
Question

The mileage module seems to have undergone quite a few changes recently and now I am having a lot of trouble entering journeys random duplicates and unable to alter dates

  • October 28, 2020
  • 1 reply
  • 0 views
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1 reply

J
JamesDuanT
October 28, 2020

Let's get this working, lee_osborne.

 

Cache helps your browser's background processes run smoothly. However, it can also cause issues when piled up. Here's how to get rid of any-cache related concerns:

  1. Open a private browser and log in to your QBO account. It uses but doesn't store cache.
  2. If you can edit or create mileage trips successfully, we can go back to your regular browser and clear the cache.
  3. Other supported browsers are good alternatives, too. Each of them uses a different cache.

If the same thing happens, contacting our Technical Support Team would be our best course of action since the troubleshooting steps didn't work. They can review the situation and provide additional steps to get this working.

 

Let us know how this goes so we can further review it. Have a great day!

L
lee_osborneAuthor
October 29, 2020

I have done a bit more investigation and it seems that the drop-down date selection pane is at fault, I was trying to modify an entry from Tuesday 20th October to Wednesday 21st October, however it seemed as though it wasn't accepting the change as the records remained dated 20th October, I then decided to make the change to Thursday 22nd October and it changed the date of the record to Wednesday 21st October.

I have noticed that various online modules have an inconsistency when selecting dates from a drop-down window, some have Sunday as the first column and others have Monday as the first column, this one seems even more confused!!!

A
AileneA
October 29, 2020

Thank you for the additional information, lee_osborne. 

 

To isolate this case, I suggest reaching out to our customer support team. This way, we'll be able to pull up your account in a secure session and look over the underlying issue and help you get back to business in no time. 

 

 Here's how to contact our support team:      

 

  1. Sign in to your QuickBooks Online company. Then click Help (?). 
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  7. Choose either: 
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Check out our support hours and contact us at a time convenient to you: Support hours and types.  

 

Please feel free to click the Reply button below if you have any other questions. I'm always here to help. Keep safe!

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