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BealBail
December 22, 2020
Question

The recipient name deletes when I add work to the invoice

  • December 22, 2020
  • 1 reply
  • 0 views

I am trying to invoice for some materials for a new customer on QB Self Employed, I have input the Recipient name and email address.  When I try to add work to the invoice it deletes the recipient name and email address.  Its driving me crazy

1 reply

G
GeorgiaC
December 22, 2020

Hi BealBail

 

Thanks for joining us here on the Community,

 

To rule out the possibility of a cache issue on the browser, I'd be grateful if you could access QuickBooks via an incognito/private browsing window or clear the cache on the browser you're using following our guide here before entering the invoice. 

 

If the issue persists after this please get back to us below so we can take a closer look.

 

Thanks!

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