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ken-beuden
April 27, 2023
Solved

The Santander connection is down and has been for a week. Is this a generic system issue?

  • April 27, 2023
  • 1 reply
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Original commenter did not share additional details
Best answer by GeorgiaC

Thank you for the link. Unfortunately, none of the fixes or circumstances work or apply. 
also, the wording accompanying the error strongly suggests it is an issue at the QuickBooks end that QuickBooks/Intuit are working to resolve rather than placing the onus on the user. Are there any other suggestions? Should I perhaps just disconnect the account and then reconnect? 


Hi ken-beuden, thanks for trying those steps. We don't currently have any reported issues with Santander bank - please try disconnecting the account from QB (select the pencil icon above the bank balance > edit account info > tick 'disconnect this account on save' and save) and then reconnect using the option for 'Santander and Cahoot (UK)'. Before you disconnect your account, review the transactions already downloaded from your bank. This prevents it from downloading duplicates when you reconnect.

1 reply

A
Ashleigh1
April 27, 2023

Hello Ken-Beuden, Thanks for posting on the Community page, are you receiving and seeing  any error messages or codes on the account?

K
ken-beudenAuthor
April 27, 2023

Hello, I have a red exclamation mark in a red circle accompanied by the wording: “Connection error. We’re fixing our connection to this bank as quickly as possible. Try updating again tomorrow”. There is then a “Fix it now” option. If I click that I get a pop up that says: can’t complete your action. Please wait a few hours and try again (101).

A
Ashleigh1
April 27, 2023

Thanks for coming back to us with the error, if you have a look at this article it explains what you need to do, to try and resolve the error 101 you're getting. 

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