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finance21
September 5, 2023
Question

"There's a problem with this account connectionWe’re having trouble getting your bank data. Please try again later. (355)" - how much later? It's been DAYS.

  • September 5, 2023
  • 1 reply
  • 0 views
I have waited patiently. I have clicked update. I have re-authorised the connection. I have fully disconnected and then re-linked the account.  (The Co-operative Bank Business Banking.)

I cannot wait indefinitely and am now seriously considering my accountant's advice, which is to switch to Xero, as this isn't the first time I've been left high and dry by QuickBooks.

1 reply

A
Ashleigh1
September 5, 2023

Hello Finance21, thanks for reaching out to us on the Community page we are aware of this issue our customers are getting and there is an investigation on this issue that our engineers are working on resolving, we have created a case for your. Your reference to your case is 15104659738 and added you onto the inv. Any updates you will receive an email to let you know, in the meantime, please upload your transactions via csv. 

Format CSV files in Excel to get bank transactions into QuickBooks

Manually upload transactions into QuickBooks Online

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