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A
Aitchvee
December 7, 2022
Question

Transaction Edit and other links not working

  • December 7, 2022
  • 1 reply
  • 0 views

Hi. I've had three webchats with three different Experts now, and my problem still isn't resolved.

I use Chrome browser as recommended but have this problem in Edge and in Incognito.

 

When I click on Edit a transaction, nothing happens. When I click on Account and Settings, nothing happens. 

I've cleared the history/cookies/cache/data several times. It will work once after that. 

I've allowed popups for QBO in Chrome settings.

I've signed out and back in.

I've turned my PC off and on again.

I've updated my browser.

I've tried it on my Chromebook - same result.

I've tried it on my phone (android) and it does work, but that's no use.

 

I'm tired of explaining it over and over to Experts - anybody got any ideas please?

 

Thank you!

1 reply

A
Ashleigh1
December 7, 2022

 Hello Aitchvee, 

 

Welcome to the Community page, 

 

Does the same thing happen on a different device and browsers like safari or firebox? 

A
Aitchvee Author
December 13, 2022

It does also happen on my Chromebook laptop.

 

It happens in Microsoft Edge and Chrome.

A
Ashleigh1
December 13, 2022

Hello Aitchvee, so we have had similar issues been reported, there should be an investigation been created soon for this can you ring the support line on 0808 234 5337 the line is open mon to fri 8am to 7pm and is free from any UK mobile or landline so that you can get added onto that inv so you can get any updates on the issue thanks.

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