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M
Mike Arbont
January 8, 2020
Solved

transaction screen has not updated since december 2019, have been using quickbooks for 9 months without any problems.

  • January 8, 2020
  • 2 replies
  • 0 views
Original commenter did not share additional details
Best answer by IamjuViel

I am delighted to hear that everything works properly in your end, @Mike Arbont.

 

With the right tools, any business owner can take charge of their finances. So we're happy that QuickBooks can make it faster and easier for business owners like you to track your income and expenses. More handy tools will be added to QBSE in the future, so be sure to keep an eye on our blog for updates: QuickBooks Blog. 

 

Also, your subscription includes a variety of features, so be sure to visit our Community tutorials if there are any you haven't tested out yet: QuickBooks Community.

 

Always feel free to swing by here if you have other questions with managing your connected bank account. I'm always here to help.

2 replies

R
Ryan_M
January 8, 2020

Hi @Mike Arbont,

 

I'd suggest for you to check for any error messages that you see when you access the Transactions page.

 

If there's none, let's go through these steps:

  1. Unexpected behaviors on browsers are usually caused by stored cache. To isolate this, open your browser's private window. This disables cache and browsing history. 
    • Google Chrome: Ctrl + Shift + N
    • Microsoft Edge: Ctrl + Shift + P
    • Firefox: Ctrl + Shift + P
    • Safari: Command + Shift + N
  2. If that works, go back to  your regular browser, and clear its cache.
  3. If the issue persists, open an alternative browser. 

In case you're getting any message about Open Banking, take a look at this article: Open Banking FAQ.

 

I'll be around in case you have other questions. Post them below, and I'll get back to you. 

M
Mike ArbontAuthor
January 12, 2020

Have done all of the above and nothing has changed ?

I
ian19
January 24, 2020

I have the same problem. QB will not download transactions from HAndelsbankemn. How did you get it to work again...? I have called "support" several times and they are USELESS...?!

I
ian19
January 24, 2020

I have now tried clearing the cache, and also tried logging in on TWO other browsers ... Chrome, Safari and Firefox now... Nothing works.... it simply will not download transactions, even though it clearly connects as I have to enter responses from my Keypad.

Every time I call "support" the girl says they are "working on it as fast as they can" ... Well, they have been "working " at it for six weeks now ... and nothing has happened...

I have checked with Handelsbanken, and they assure me that there is no error at their end.

Just wondering how long I leave it before using a different accounting package which actually works.

# No response

# Fed up

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