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LoveInFocus
March 4, 2020
Question

Transactions disappeared

  • March 4, 2020
  • 1 reply
  • 0 views

I logged in the other day to update my expenses and found that every transaction for income and expenses was showing three times. I checked my accounts and I had my primary bank account showing three times in slightly different ways. I deleted two of them so it would only appear once and now about 3/4 of my transactions have vanished from my account. 

 

I need to restore these transactions and get my accounts strait so that I'm only showing each transaction once. Can anyone help?

 

I have emailed support but heard nothing back, not even a 'we've received your request' email. Why can't I talk to someone?! I pay for this service, you need to provide support for when things go wrong!

1 reply

E
EmmaM
March 4, 2020

Hello LoveinFocus

 

We can certainly look to get this resolved for you. It looks like the duplicated accounts were connected. Do you have FaceBook or Twitter? If so could you PM/DM @yiwoodmere UK your email address and also the last 4 digits of the bank account and we can see about getting these transactions pulled back through for you. We would ask you to do that on the Community but it is a public forum.

 

Emma

 

 

 

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