Skip to main content
C
caroline-S
August 13, 2019
Question

Trouble signing in to Quickbooks UK

  • August 13, 2019
  • 1 reply
  • 0 views

I cannot sign in to my account via google chrome on my computer.  The Id and password are correct, but I just the "helpful" message "oops something went wrong".  Also cannot send a chat message.  Any advice please?   It works fine on my laptop. 

 

Thanks ! 

1 reply

E
EmmaM
August 13, 2019

Hello Caroline

 

We have found some changes to chrome have impacted some users sign ins.

 

If you can try the following

 

1 Check Chrome is up to date.Three dots in top right of Chrome)>help>about google chrome then install all updates

 

2.Go to the 3 dots>Settings>Advanced (at the bottom)>restore settings to their original defaults

 

3.If you still have the same issue try signing in to https://accounts.intuit.com/index.html

 

Then once signed in if you can then sign in to QuickBooks as you normally would

 

Let us know once you have tried if you are able to sign in

 

Thanks

 

Emma

C
caroline-SAuthor
August 14, 2019

Thanks Emma, I have done all you suggested and am now signed in. 

 

Caroline

Terms & ConditionsAccessibility statement