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petraandroboldri
March 4, 2022
Solved

Trying to connect my NatWest bank account ….says it’s been successful on the NatWest app then when I return to QB it says something has gone wrong , error code 572?

  • March 4, 2022
  • 3 replies
  • 0 views
Original commenter did not share additional details
Best answer by emmam6

Hello Community Users, We just wanted to pop into this thread to advice the 572 error message when connecting Natwest issue was resolved. If you do experience this error message if you can try in your browser disabling pop ups in the browser settings, and then connecting to the bank account again in Quickbooks Online. That was the fix for this particular thread. We've included a link to a help page on banking error messages here. The error 571 and 572 can have similar causes.

If you find that does not resolve the error please feel free to add to this thread and we'd be happy to get this investigated.

3 replies

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Ashleigh1
March 4, 2022

Hello Petraandrpnoldri, 

 

Welcome to the Community page, 

 

Is it a credit card account you are trying to connect to? If so can you make sure when connecting, you type in the bank's name (within QBO banking.link account) HAve you tried to de-activate the abnking app and then try connecting the account via qb/browser?  

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petraandroboldriAuthor
March 4, 2022

No it’s a business current account. I have deleted my app and reloaded but with no difference…. I have been speaking to QB tech team and apparently it’s a known issue that they are working on

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toure-boubacarsb
May 16, 2024

Ukraine is is is is one of us and we will be working with you for the past couple weeks to get a good deal of work to be done in a couple weeks to go and work on the same day and the other one is a bit of a mess for the rest and the other one is a bit more of an effort than I can afford and I will be working on the same for me but I'm afraid I will not be in with you about it 

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Redwolf143
February 19, 2025

having the same issue but istead of an error code it just says "we couldnt link this account to your quickbooks categories" no error code or anything. accepted on natwest website but once it takes me back to quick books i receive the above message and it asks me to "try again" which takes me bac to step 1 with the same issues. 

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CharleneMaeF
February 19, 2025

Hi, Redwolf143.

 

I appreciate you sharing the error message you encountered while connecting your account. I'm here to help explain the reason behind this issue.

 

The error message occurs when the bank account you want to link to QBO has balances with different currencies.  It's important to know that the program is designed to handle one currency, which is why you're seeing this prompt when there are multiple currencies in the same account.

 

If this is the case, you can consider utilising a third-party application. You can visit the QuickBooks Apps Store page. It includes a list of third-party applications that allow you to connect your bank directly to QBO.

 

However, if your bank doesn't have balances with multiple currencies, I recommend contacting our QuickBooks Support Team. They are equipped with tools to securely access your account and investigate what's causing the error message to occur. They can also create a ticket if necessary.

 

Here's how:

 

  1. Go to Help and select the Assistant tab.
  2. Type in Speak to a human.
  3. Click the Contact a human button.
  4. Choose Live Chat/ Call me back.
  5. Enter your concern in the What can we help you with? field.
  6. Select Chat with us to start a conversation with our live representative.

 

Additionally, I've added these resources to help you learn more about connecting bank accounts, manually uploading transactions, and categorising transactions in QBO:

 

 

Please don't hesitate to post here again if you have additional questions or concerns about online banking. The Community team and I are always ready to assist you.

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