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T
TWCEastSussex
April 20, 2024
Question

Unable to change phone number on invoices

  • April 20, 2024
  • 1 reply
  • 0 views

I am following the online instructions to change my company telephone number on my invoices to clients, but it is not working. I input the number and go to the "Save" button - but it is greyed out. I need to send out an invoice tonight with the correct number on it and there is no way to contact anyone in support by chat or phone!

1 reply

S
Sherrie_F
April 20, 2024

I can see the importance of sending out an invoice, @TWCEastSussex.

 

No worries, let me assist you with this and provide you with further help.

 

Our UK support hours in QuickBooks Self-Employed (QBSE) have a specific allotted time which are only available from Monday to Friday, 8 AM to 8 PM, and Saturday/Sunday, 8 AM to 6 PM. That explains why you didn't get the chance to contact our live support.

 

In the meantime, let's perform some troubleshooting steps for you to be able to have the Save button again on your end. You can try logging in to your QBSE account using a private browser as it ignores websites from using cookies and doesn’t record any history and data. You can use either of these shortcut keys on your keyboard to access incognito mode:

 

  • Safari: Control + Option + P
  • Google Chrome: Press Ctrl + Shift + N
  • Firefox or Internet Explorer: Ctrl + Shift + P

 

If this works, it means you have to clear the browser's cache so the system can start fresh. If you get the same result, I recommend switching to a different supported browser as an alternative.

 

Furthermore, here's an article you can always browse in case you need assistance entering sales income and expenses: Manually add transactions in QuickBooks Self-Employed. 

 

I'm only a few clicks away from assisting you with your queries, looking forward to having you again here in the Community. Have a good one.

K
Kim Sharon
October 7, 2024

Sorry tried using a private window still not working posted a screen shot below [screenshot removed by moderator]

JoesemM
JoesemM
October 8, 2024

Hi Kim, I see that you've taken steps to resolve the issue with updating your phone number, and I appreciate your efforts.

 

Since the Save button is still greyed out even after performing the recommended troubleshooting steps, I suggest getting in touch with our Customer Support team for further assistance. Our experts have specialized tools that can securely check your account and investigate the root cause of the issue.

 

Here's how to get in touch with our support team:
 

  1. Go to Help (?) and select Contact us.
  2. Enter your concern and click Continue.
  3. Choose Chat or Callback to connect with the expert.


To ensure that you can contact them on time, check this article for their support hours: Contact QuickBooks Self-Employed Support.


Also, we prioritize the security and safety of your account. For this reason, we have removed the screenshot you shared that contained your phone number and email address. Posting such information in Community, makes your contact details visible to everyone.


Additionally, I'll be sharing these links that will guide you in managing your invoices and adding your transactions manually in QBSE:
 

 

Feel free to reach out to me if you have any questions or concerns regarding updating work information in QBSE. I'm available to provide any assistance you might need. Stay safe.

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