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cpjelectrics
June 7, 2020
Solved

Unable to reconnect to Paypal

  • June 7, 2020
  • 5 replies
  • 0 views
aAs required by Open Banking i attempted to reconnect my Pay Pal account using valid credentials. However after I enter them I get a message "Hmm. Something stopped us from connecting to your bank. This isn’t common, but does happen.Try connecting again." Tried to reconnect severak times with same error message
Best answer by GeorgiaC

Hi Ashleigh1

 

I've had no error codes.

Only the same message as cpjelectrics

And I've also had it where it's gone through the reconnection, and says 'connection complete!' - but when I go back to the banking screen it's still telling to reconnect.

Been trying for a few days - on Safari and Chrome


Hi Claire, 

 

Thanks for trying that, to troubleshoot the connection please try disconnecting and reconnecting the account (make sure you've reviewed all transactions in the For-Review tab before doing this, as these will be removed when the account is disconnected). 

 

To disconnect, go to Accounting > Chart of Accounts > Select the drop-down to the right of the account > Edit > Tick 'disconnect this account on save' and save.

 

After this, go back to the Banking tab and reconnect the account as new by selecting 'Add account' and searching for Paypal (UK).

 

Please get back to us below if you're continuing to have problems after this. 😊

5 replies

M
MirriamM
June 7, 2020

Hello there, @cpjelectrics. I appreciate you performing some steps to resolve the problem. 

 

We have a reported issue about the error you've encountered. Since none of the provided troubleshooting steps worked for you, it'd be best to contact our Technical Support Team.  They can check your account in a secure environment and further investigate the root cause of the issue. 

 

Check out this link for ways on how to connect with us: Contact the QuickBooks Online Customer Support team.

 

Moreover, I don’t want to leave you empty-handed, you'll want to visit our Community Help Articles hub in case you need some related articles in managing your account.

 

I’m here to help if you need anything else. Have a fantastic day!

Fiat Lux - ASIA
Fiat Lux - ASIA
June 8, 2020

@cpjelectrics 

For the time being, explore another connector. You may utilize the starter plan for free.

https://www.integromat.com/?pc=quickbooks

 

C
ClaireGMD
August 27, 2020

I am having this same problem - although I've also had it going through the connection process, which it then tells me it has completed - but it isn't - I still have the same warning on the Banking page.

 

I can access my Paypal account directly with no problems.

 

Did you manage to resolve your problem?

A
Ashleigh1
August 27, 2020

Hello ClaireGMD, 

 

Thanks for commenting on this thread, 

 

Do you get any error messages or codes showing up when you try to reconnect your Paypal account? 

C
ClaireGMD
August 27, 2020

Hi Ashleigh1

 

I've had no error codes.

Only the same message as cpjelectrics

And I've also had it where it's gone through the reconnection, and says 'connection complete!' - but when I go back to the banking screen it's still telling to reconnect.

Been trying for a few days - on Safari and Chrome

    C
    ClaireGMD
    November 24, 2020

    So, here we are, 3-months round, and needing to reconnect to my PayPal, and also my Barclaycard accounts again.

     

    Barclaycard goes all the way through, and comes up with a big green circle saying that it's all completed - but it isn't.

     

    Paypal says 'something unexpected has happened, and to try again in a few hours (590)' - been trying since last Friday.

     

    Ok, so cancelling the link works, but I shouldn't be having to do that - it used to work.  And my Santander account reconnects without problems.

     

    As AlanRogers previously said "You'd have thought that paying customers could expect two mainstream Internet software providers to communicate, play nicely together and resolve the issue. However, instead you make it the fault and problem of the paying customer."

     

    Is this problem actually being investigated please?

    R
    Rasa-LilaM
    November 24, 2020

    Hello there, ClaireGMD.


    I recognize the importance of being able to use the bank feeds smoothly. This can help save business time.  Let’s update the account sign-in info and perform the browser troubleshooting to get your online banking working again.


    Error 590 occurs when the financial institution updated its bank's website. Updating the login information in QBO will resolve the issue.


    Here's how:

     

    1. Go to the Banking menu on the left panel and choose Banking.
    2. Tap the Pencil icon next to the bank’s name and select Edit sign-in info to open the Sign in to account screen.
    3. Enter your user ID and password.
    4. Once done, click on Save and connect.

    For your Barclays account, use a private window to check if the cache is causing the unexpected behavior. This mode also prevents browsing history from being stored.


    Here are the shortcut keys:

     

    • Press Ctrl + Shift + N (Google Chrome).
    • Press Ctrl + Shift + P (Mozilla Firefox).
    • Press Command + Shift + N (Safari).

    If you’re able to re-establish the connection, shift back to your regular browser to clear its cache. This allows the data to reset and log you out of any webpage and helps improves your browsing experience.


    If you encounter any errors, the following guide contains resources on how to resolve each one: Open Banking connection.


    In the meantime, upload the entries using a CSV file and then import them into QBO. Perform the recommended steps in this article: Manually upload transactions.


    For additional reference, the following article provides an overview on how to get the latest bank data: What to do if you can’t find downloaded transactions in QuickBooks Online.


    Feel free to reach out if you need further help. I want to make sure everything is taken care of for you. Have a good one.

    D
    Demux Dave
    March 29, 2021

    Having a similar problem but PayPal is saying it doesn't recognise the login details even though I can log into PayPal using the same details?

    Tried disconnecting the account and reconnecting but same error?

    C
    ClaireGMD
    March 29, 2021

    And here we are again (although slightly different).  3-month interval of trying and failing to reconnect my Paypal account.  Although this time, like DemuxDave and WiganStore, I can't log in to Paypal through Quickbooks (which is working fine on it's own)

    Deleting the link and and starting again has so much potential of going wrong, as WiganStore is now experiencing!

     

    Yet again, I'm very apprehensive about cutting and reconnecting the link using this professional software.

     

    Is there any solution pending....... please!?

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