Skip to main content
M
Mark Armistead
December 12, 2022
Question

Unable to Scroll up - iPad

  • December 12, 2022
  • 2 replies
  • 0 views

It appears we have a new bug. 

 

I mainly use QBO on either a desktop Mac or an iPad Pro using Safari. It seems specific with accounts pages from what I have seen. If I open an account from the account list I can not scroll up to reveal the list below. 

I’ve also checked using Firefox with the same results. The window is registering the actual touch of the finger but just won’t move the page up, just selects whichever part of the screen I’m touching. The up down buttons don’t work either with the Smart Keyboard. 

 

Please (Intuit Staff Bots) don’t tell me to put the browser in private mode and delete the coached files, doesn’t make any difference. I’m reporting this as a bug to see if anyone else can confirm that it is indeed an issue.

2 replies

G
GeorgiaC
December 12, 2022

Hi Mark, thanks for reporting this. If both the QuickBooks app and iPad operating system are updated to the latest version, and the error continues after uninstalling/reinstalling the app, please report this via our chat or phone support team. They'll have the tools to escalate this to our tech team to investigate further. Please also note that QuickBooks is currently only supported on the Safari browser app for iOS devices, meaning behavior may not be as expected when using an alternate app. 

M
Mark Armistead-
December 12, 2022

@GeorgiaC Not sure you understood my post, this is using SAFARI and FIREFOX not the app. 

A
Ashleigh1
December 12, 2022

Hello Tyketages, we have had no other reports of this issue come in to us. Have you checked the settings within the iPad its self. 

M
Meisz74
March 18, 2025

I am having the same issue as well on  both cell phones, so the issue is not with my phone. The app is the problem. What is the fix for this issue? When I open an estimate or an invoice on the app, I can’t scroll down.

Bryan_M
Bryan_M
March 18, 2025

Hey there, @Meisz74. Can you share what troubleshooting steps you performed so far? So we'll know the next steps you'll need to take to resolve it. For now, I'll share some of the basic troubleshooting steps in fixing this issue.

 

I'd like to know if you did try refreshing your app's data. This will remove errors stopping you from scrolling down when accessing estimates and invoices. Here's how:

 

FOR iOS

 

  1. Select the General option from your phone Settings.
  2. Click iPhone Storage, then tap the QuickBooks Online(QBO) app.
  3. Tap Offload App to free up the storage without deleting its documents and data.

 

For Android

 

  1. From the Menu tab, tap the More Options.
  2. Click Settings, and then Refresh Data.
  3. Select YES to confirm.

 

If you did perform this and the issue persists, I suggest uninstalling and reinstalling the application. Moreover, you can read this article on where you can download the app to ensure it'll work: How to download the QuickBooks Online mobile app.

 

Additionally, to get the best performance of the QBO application, ensure your device is within the suggested operating system required by QuickBooks.

 

If the same issue arises, I recommend contacting the QuickBooks Online (QBO) Live support team to further help you find the root cause of why you're unable to scroll down when accessing the estimate and invoice section. 

 

You can also use this link to connect to us without logging in to your account: https://quickbooks.intuit.com/learn-support/help/en-uk/contact-us.

 

Feel free to visit this article to show your creativity in personalising your invoice, sales receipt, or estimate template: Customise invoices, estimates, and sales receipts in QuickBooks.

 

Should you have other product-related concerns or questions about utilizing your QBO application account, especially when opening and scrolling tabs, let me know in the comment section below. I'll jump right back in to assist you further. Have a good one.

Terms & ConditionsAccessibility statement