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March 29, 2020
Question

Unauthorised payments to pelican rouge

  • March 29, 2020
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

RenjolynC
March 29, 2020

I'd like to make sure we're on the same page, kev-danforth.

 

Are you referring to a transaction downloaded from your bank? Do you want to remove the payment on the Transactions page? If so, you'll want to exclude it by following these steps:

 

  1. Go to Transactions on the left panel.
  2. In the Transactions page, filter the transactions by Type, Account, and Date.
  3. Look for the transaction you want to remove, and click the drop-down arrow under the Action column.
  4. Put a check mark on the Exclude this transaction (this is for duplicate, reimbursements, customer refunds, and returned purchases) box.
  5. Hit the Save button.

Here's a sample screenshot for a visual guide:

 

 

For reference, you can use this article: Exclude or delete transactions.

 

If this is not what you're looking for, please add more details and we will get back to you the soonest. Thank you in advance.