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info5
June 21, 2023
Question

Utterly Useless

  • June 21, 2023
  • 3 replies
  • 0 views

This whole thing is turining into an absolute nightmare! Is this some kind of scam ?  You literally force me to have to end using some functional software for some watery, flakey half arsed version of something that was working fine! and to top it off 90% of my data is not being transfered over!  You want to charge me £900.00 for my historical data to be carried over after paying for it monthly ???  what the hell was I paying for in the 1st place ?  Estimates, purchase orders, inventory, nothing that I was paying you for is being transfered over!  

WHERE IS THE FUNCTIONALITY ON THE QBO THAT WAS ON DESKTOP VERSION? 

Custom fields for products and services that were on the Desktop Version where are they ??  Ive been using this software for oinly a day and found half of its is missing.  Just not unusable in this state, now I have to find alternatives at even MORE costs!!   What on earth is going on, just a few basic fields, with the most very basic of customisation its rediculous!   

You are forcing us to move from your software when the alternative is missing more than half of what we had, has to be some kind of false advertising or sales misuse, you have removed so much functionalty its not even funny. Im gobsmaked at this utterly crap move.

    3 replies

    A
    Ashleigh1
    June 21, 2023

    Hello Info5, thanks for posting on the Community page, we want to rest assured that this is no kind of scam for our customers.  we fully value what you are saying and we have taken everything you have said and passed it onto the team. Our developers are always continuing to improve our QuickBooks online packages for our customers. 

    I
    info5Author
    June 22, 2023

    Are you new Ashleigh1?  Im not buying the cut & pate response.  How can you honestly expect me to belive this when I tried QBO a few a years back and it was lacking the functionality back then ? with the same cut & paste response when we asked back then.  All thats happend is the UI has changed, but underneath its still the same basic watered down version lacking in any real use.   

    I have been reluctant to move becuase you didn't need a crystal ball to see what an absoluet s**t show quickbooks was about to create and here we are now forced into playing along.

    A
    Ashleigh1
    June 22, 2023

     Hello Info5, we are sorry that you feel that way about the way QuickBooks has turned out but if you do need any help at all with migrating any data or moving, we will be more than happy to help you with that.

    K
    Kev-20
    June 21, 2023

    I totally agree info5................welcome to my world and the rest of the UK, it's utter crap to say the least 😞

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      John Smith 12
      July 5, 2023

      Totally agree we have used QB for 30 years since our inception, we have 1000 of stock items that are not able to convert into QBO, who in their right mind would allow this to be put forward as a good idea,  it is obviously crippling the customers you are forcing to use this version, it may seem good for QB but it's a disaster for many I suggest it may be prudent to form a group ready to see how we stand legally as many companies are being bought to their knees by this reckless situation.

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        Mark Armistead
        July 6, 2023

        @John Smith 12Believe I've been ripping my hair out for 18 months with this lot. You’ll be wasting your breath because they don't give a rats bottom about us, loyal, long term customers. QBO was design for someone running a pie shop rather than full multifaceted businesses with stock assemblies etc. I’m lucky, I can JUST make it work for my two businesses. I know a lot of others can’t.

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