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M
Mark Armistead
December 21, 2023
Question

VAT Shortcut MIA In Shortcuts.

  • December 21, 2023
  • 1 reply
  • 0 views

I'm now getting this in both my buisness accounts. VAT keeps disappearing from the bookmarks menu in the side bar. It dropped off the list twice which was fine, I re-added it. Now, it's totally dropped of the option to have it as a bookmarks all together. I've now check on FIVE computers using both Safari and Firefox, plus my iPhone and 3 iPads and it just not having it.

There seems to be a bug somewhere.

 

But, I guess this post will be just a watse of time. I'll now get a reply from one of the reply bots asking me to clear my cache, browser history and using a private browser window, or use Chrome or some such tosh. Intuit, fix your product for crying out loud.

 

1 reply

R
Rea_M
December 21, 2023

Thanks for letting us know about this, Mark. We encourage you to contact the next available support option to further investigate this matter.

 

To do this, here's how:

 

  1. Sign in to your QBO company.
  2. Go to the Help (?) menu.
  3. Select the Search tab.
  4. Click the Contact Us button.
  5. Enter a brief description of your concern in the What can we help you with? field.
  6. Select Continue.
  7. Choose a way to connect with us (Chat or Callback).

 

Once everything is all set, you might find it helpful to review this article to learn more about your home dashboard and assist you in adjusting your company setup in QuickBooks Online (QBO): Customise QuickBooks Online settings.

 

Please keep in touch whenever you have other feature concerns or questions about bookmarking a page in QBO. I'll get back to you right away to assist you further. 

M
Mark ArmisteadAuthor
December 27, 2023

As other users are reporting the same thing I've checked my bookmarks to also find Report has disappeared off the list along with VAT!!!!

 

Clark_B
Clark_B
December 27, 2023

Hello there, @Mark11_2.

 

I've seen that you've posted twice in this forum with the same concern. Don't worry, my colleague has already provided a solution for you to see the VAT in your bookmarks. Feel free to visit this link: https://quickbooks.intuit.com/learn-support/en-uk/reports-and-accounting/re-i-used-to-have-reports-bookmarked-on-my-left-hand-side-menu/01/1362937#M6503

 

I'll always be here, ready to back you up if you require further assistance managing your VAT in the bookmarks section or other QBO-related concerns. Please let us know any time in the thread. Keep safe!

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