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Dave Downs
January 30, 2022
Question

verify phone number

  • January 30, 2022
  • 1 reply
  • 0 views

New account and every time it sends me a verification code it tells me the code is wrong, i then try getting verification code via phone and it says this one is expired. Ive tried both ways 4 times each with no luck. The help section is also no good as it tells me to log in to get help but cannot login until verified. Also tried the skip button and that does nothing at all,

Thanks Dave

1 reply

DivinaMercy_N
DivinaMercy_N
January 30, 2022

I want to ensure you'll be able to log in to your QuickBooks Self-Employed (QBSE) account, @Dave Downs.

 

You can turn off the multi-factor verification in your Intuit account. Let me guide you how:

 

  1. Head to accounts.intuit.com and sign in using your QBSE credentials.
  2. Next, select the Sign In & Security button.
  3. Then, in the Two-step verification section, select Turn off.
  4. Enter the code, then click Continue.

 

For more details about the process, please see this article: Verify your account with multi-factor authentication. 

 

Once done, attempt to sign in to your QBSE account again. If the same thing happens, let's access your account in incognito mode. This browser is free from cache files and doesn't store data files that might cause issues when running websites. Below are the keyboard shortcuts that you can use:

 

  • For Chrome, press and hold Ctrl + Shift + N.
  • For Firefox, press and hold Ctrl + Shift + P.
  • For Safari, press and hold Command + Shift + N.

 

Once a private browser is opened, attempt to sign in. If this works, please clear the cache of your regular browser to refresh the background processes and to have a clean slate. If not, I'd suggest using other supported browsers when logging in to your QBSE account. 

 

However, if the issue persists, you can connect to our support team outside your QBSE product. To do so, please go to this Contact us link. 

 

I've also added this additional resource to help you sign in to your account: Recover your account when you can't sign in.

 

In case you need to have handy articles for reference in performing your QBSE tasks, feel free to head to our QuickBooks Help page. This provides you with articles for different QBSE topics.  

 

Keep me posted if you have any other QBSE concerns. Assistance is just one click away. Have a great weekend.


     
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