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V
vruti jivan
June 18, 2020
Question

Warning Message - Pension Scheme requires authorisation

  • June 18, 2020
  • 1 reply
  • 0 views

Hi,

 

I am running a new payroll in Advance QB and I have received the following warning message, 'Pension Scheme requires authorisation'. When I click to authorise, a new page opens and i get the below message: 

 

api.nowgatewayx.com refused to connect.

 

Please advise on how to fix this issue.

 

Thanks

vruti

1 reply

R
Rasa-LilaM
June 18, 2020

Thanks for visiting the Community, vruti jivan.


To move past the error, we’ll have to perform the browser troubleshooting. This is the initial step to take when you experience unusual behavior in QBO.


Let’s start by accessing your company using the InPrivate or incognito mode. This is to rule out the possibility of a webpage issue, and private browsing doesn't store local files or cache.


Here's how to bring up one:

 

  • Press Ctrl + Shift + N (Google Chrome).
  • Press Ctrl + Shift + P (Mozilla Firefox).
  • Press Ctrl + Shift + P (Internet Explorer).
  • Press Command + Shift + N (Safari)

From there, process the authorization for your Pension Scheme. If you’re able to authorize smoothly, remove the stored data by clearing the cache.


This process also optimizes the performance of the browser. Check out the Clear cache and cookies to fix issues when using QuickBooks Online article for detailed instructions.


Let me share the Pay run warnings in QuickBooks Online Advanced Payroll guide for future reference. It contains a list of common errors when processing payroll.


Reach out to me if you have any other concerns or questions. Please know the Community has your back. I’m here to assist further. Have a good one.

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