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jgordon-projectt
April 23, 2023
Question

What is the score with the secure credit card payment bank check not working properly?

  • April 23, 2023
  • 2 replies
  • 0 views

When trying to update my QB account to annual payment it tries to process then pops up a window with the bank check dialogue but you have no focus because the the Intuit page wait spinner just goes around over the dialogue for ever. I thought this was a software company!
What the heck is going on?

 

2 replies

R
RoseJillB
April 23, 2023

Thank you for posting in the Community, jgordon.

 

I’m here to ensure to rectify your concern about managing your QuickBooks Online (QBO) Company.

 

There are various reasons why sometimes the application is running slow. One of these could be a browser-related issue. In this, it’s best to perform basic troubleshooting steps. Issues like this are usually caused by system performance. Your browser may have loaded its historical cache due to visiting several websites. To fix this and allow you to carry on your business tasks, I advise you to run browser troubleshooting.

 

To start, please open a private window of your browser to get started. It pinpoints the cache that frequently results in strange behavior from browsers.

 

Here are the keyboard shortcuts to open a private browser:

 

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Microsoft Edge: press Ctrl + Shift + P
  • Safari: press Command + Shift +N

 

Once done, proceed to clear the cache in the browser to prevent this from happening again. If you have another supported browser, you can choose that instead.

 

Feel free to post back if you have more concerns with managing transactions. The Community always has your back. Have a good one!

J
jgordon-projecttAuthor
April 23, 2023

Cache cleared it is not the browser but the site.

It is the Intuit spinner that is rotating on the page and stopping access to the Barclaycard next button!

This is the same spinner function that is used between all your pages to show waiting for page.

You can see the page elements writing on top of the Barclays Visa pop out.

Intuit need to stop telling their customers they are at fault.

It does the same in two different browsers.

G
GebelAlainaM
April 23, 2023

Thanks for getting back to the thread, jgordon. Let me share information on how we can get this fixed as soon as possible.

Since you've already tried the basic troubleshooting process as mentioned in the thread and still get the same concern, you'll need to reach out to our support team since the investigation for this concern is already closed and resolved. This way, they can check further into your account and for additional troubleshooting steps.

Here's how:
 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help.
  3. Select Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us:

 

  • Start a chat with a support expert.
  • Get a callback from the next available expert.

See this article for the schedule details: QuickBooks Online Support.

If you have any banking concerns in QuickBooks Online, feel free to post a reply. The Community is always here to serve you. Take care!

J
jgordon-projecttAuthor
April 23, 2023

That would be great but, already wasted a painful 1.5 hr of my day talking to the support team.

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