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June 6, 2020
Question

When I select from my payee list it says something not quite right ?

  • June 6, 2020
  • 1 reply
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1 reply

AlcaeusF
June 6, 2020

Hello there, @rjsaunders5591.

 

Thank you for taking the time to post in the Community. Let me share some solutions so you can get rid of the error when selecting a payee in QuickBooks Online.

 

I've checked, and we haven't received any reported cases similar to your issue. I also tried replicating on my test account, and everything seems fine.

 

As initial troubleshooting, let's log into your QuickBooks Online (QBO) account using a private browser (incognito). There are times that the browser is full of frequently accessed sites, causing some unusual behavior.

 

Here are the keyboard shortcut keys:

 

  • Press Ctrl Shift (Google Chrome).
  • Ctrl Shift (Firefox or Internet Explorer).
  • Control Option (Safari).

If it works, please switch back to your current browser and clear its cache. Sometimes, it becomes overwhelmed with older data, which can lead to viewing and performance issues.

 

Performing the clearing process will refresh the system, and you'll be able to use QuickBooks in a clean slate. However, if the issue persists, I suggest using other supported browsers.

 

Please know that the Community has your back if you need assistance. Feel free to post a question, get answers, share tips, ideas, and more. Wishing you and your business continued success.