When using the mobile app there is no customers or invoices appearing to click on to access data. Those options are not there. Just settings and feedback and help option

I know how important it is for you, to have visibility of features like customers and invoices in your QuickBooks app, Kkamace. Being able to access and manage these functionalities effectively is essential for handling your tasks smoothly and maintaining productivity.

You can refresh your app data to make sure you have the latest information on your QBO mobile app. Here’s a step-by-step guide to help you through the process.

iOS

1. Go to Settings, then tap General.
2. Tap iPhone Storage, then tap the QuickBooks Online app.
3. Tap Offload App.
4. This will free up the storage without deleting your app's documents and data.

Android

1. Go to Menu ☰, then tap More Options ⋮.
2. Tap Settings, then Refresh Data.
3. Click YES to confirm.

After completing these steps, restart your mobile device to ensure all changes take effect. Then, check if the customers and invoices are now visible in your app.

Additionally, I recommend checking this article for solutions in resolving common issues in the QuickBooks Online mobile app: Fix common mistakes in the QuickBooks Online mobile app.

If the problem continues after following the steps above, I advise contacting our Live Support team. They're well-equipped with the necessary tools to address and rectify the issue effectively. To reach them, click this link: QuickBooks Live Support.

In the meantime, you can use the QuickBooks web version on your mobile device or computer through a web browser. This will allow you to access those missing customers and invoices.

Once your customers pay what they owe, you can record the payment in QuickBooks. Check out this article as your guide: Receive an invoice payment using the QuickBooks Online mobile app.

Please know that you can always rely on me for any questions or concerns you may have about managing your transactions and navigating the application, Kkamace. Just include them in your reply, and I'll make sure to address them promptly. Stay safe.