Where do I find messages that I have been sent

Hi there, info563.

Personalising emails in QuickBooks Online can be done by sending invoices. However, there aren't any historical reports of these messages.  

On the other note, I can route you to the default email template used for your sales forms:  

1. Click on the Gear icon.
2. Select Account and Settings.
3. In the Sales section, click on Messages.

By adding your email address in the Copy (Cc) new invoices to address and Blind Copy (Bcc) new invoices to address boxes, you'll receive all personalised messages for every customer. It is one way of keeping emails. 

In the meantime, I can send feedback to our product engineers about this. They'll review every suggestion and will see if this can be added in our future updates. 

You can also check out our QBO Blog site. It is a place where you’ll see more updates on how to manage your account. 

Another way to learn more about QuickBooks Online is by posting questions. You'll get relative and personalised answers. Have a great day!