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jason163
June 18, 2022
Question

Why am i being asked to request Direct Debit setup with GoCardless with the client a second time?

  • June 18, 2022
  • 1 reply
  • 0 views
I've received two payments via Go Cardless direct debit but the most recent invoices raised are not showing direct debit and have in fact asked me to ask for DD setup again?

Can anyone shed some light on this?
 

1 reply

L
LeizylM
June 18, 2022

Welcome to the QuickBooks Community, @PVH2. 

 

I've come to provide information about setting up Go Cardless in QuickBooks Online (QBO). 

 

You don't need to set it up with Direct Debit again once you complete the process.  With this, I suggest contacting our Payments support team to review the profile of connected accounts in GoCardless.

 

  1. Click the Help menu in the upper-right-hand corner.
  2. Type in "Talk to a human", then press Enter.
  3. Look for I still need a human and click on it.
  4. Click Get help from a human or Contact Support Team.
  5. Select between Send a message, Schedule an appointment, or Get a callback.

 

To know more about GoCardless Direct Debit, see the below articles:

 

 

I got your back if you ever need additional assistance setting up payment methods for recurring invoices. Feel free to post a reply below. Have a good one. 

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