Question

Why am I getting an error message when creating an expense. It says validation failed, QuickBooks encountered error while calculating tax.

Forum|Forum|1 year ago
July 2, 2024
5 replies
0 views

I’m trying to create an expense from the “receipt snap” section as I always do and has always worked but now I’m getting an error message that says:
Validation failed. We’re sorry, QuickBooks encountered an error while calculating tax. Try reselecting the tax rate or reentering the product/service item and saving the form again”. I’ve tried all this and still won’t create the expenses.

Don’t know if this is related but I also seem to have a load of my categories missing from the dropdown to select for expenses. Some are there but not the main ones I use.

QuickBooks Online

G

GeorgiaC

Hello and welcome to the Community, dscelectrical-ma

We're aware of an earlier issue with missing data (including categories) on the app which may be tied to the issue that you're experiencing.

To fix, please try deleting the app and then reinstalling this to the latest version available in your app store. Please get back in touch below with details of your device-type (iOS or Android) if you are still seeing either issue after this. Thank you. 🙂

D

dscelectrical-maAuthor

Hello thanks for your reply. My categories are back which is good however I’m still getting the same error message when trying to create the expense from the receipt.

I’m working on Apple devices, I get the same error message on iPhone and iPad and both apps are updated.

Thanks

G

GeorgiaC

Thanks for trying those steps, dscelectrical-ma. I'm pleased to hear it's fixed one of the issues.

So that we can escalate the error when creating expenses using receipt snap to our higher support team, please see and reply to the email sent today. We'll continue to work with you through email until fully resolved. Thank you.

W

Will092

Getting this same error message, tried reinstalling etc etc nothing works. Thinking about changing accounting apps because every week it seems something else happens to QuickBooks

J

JakeJ95

I’m having the same issue, I last used the app on July 1st to enter receipts and now I’m getting the validation failed msg as well.

I’ve also deleted the app, restarted my phone (iPhone) and redownloaded app. Still getting the error msg.

I notice that when I take a photo of my receipt through the app it doesn’t highlight the receipt and automatically take the photo like it used to but still inputs the receipt information correctly.

P

payment after leaving

Hi JakeJ95 Thanks for reaching out to us. Have you updated your iPhone to the latest version of IOS?

I have same problem with both my companies !! I try all steps like delete the app and also off load data and none help .. i have iphone15pro and all updates r up to date ! Please resolve quick or i will take my accounts to somewhere else .. i pay you to the app shut run smooth

thx

A

AdonL

I commend you for performing the troubleshooting steps, and I know how precious time is for you, Lucas.

We've received similar reports regarding the validation failed error when creating an expense entry in the QuickBooks Mobile App (iOS). While we work on resolving this, I suggest managing your expenses using your device's browser. You may also want to use other supported browsers in QBO.

Moreover, I recommend contacting our support so they can add you to the list of affected users and provide updates about the investigation status via email.

Here's how:

Sign in to your QuickBooks Online company.
Click Help and navigate to the Search tab.
Select Contact Us to connect with a live support agent.
You can choose to Start a chat or Call us.

Moreover, you can view our support hours in this article: QuickBooks Online Support.

Discover which features of the QBO mobile app are compatible with your mobile devices in this article: Compare Mobile App Features.

Finally, here's an article that contains insights to help you manage your products and services in QBO: Group products and services into different categories in QuickBooks Online.

We appreciate your patience as we work to resolve this issue. If you need further assistance managing your expense categories or anything else in QBO, please reply below, and I'll help you promptly.

D

Dusimon

I am facing exact same issue.
it used to work, please fix this from the app asap

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