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Kbk9s
October 29, 2024
Question

Why are we not being told about milage issues

  • October 29, 2024
  • 1 reply
  • 0 views

Mine hasn't worked since 7th Oct. 

I spoke to someone yesterday who told me that this is a known issue and is being investigated. They have not communicated this to us and I'm very annoyed about it. This is the reason I chose QB and now it's not fit for purpose. 

1 reply

P
payment after leaving
October 29, 2024

Hi Kbk9s Thanks for reaching out to us here on the Community. We appreciate your frustrations in regards to having issues with the mileage tracking feature. We haven't communicated this as it's not affecting a significant proportion of our customers that use this feature and some of our customers that are experiencing have been able to resolve the issue by following the steps in the article that we've provided.https://quickbooks.intuit.com/learn-support/en-uk/help-article/manage-users/set-mileage-tracking-vehicles-quickbooks-online/L5QEFUyBI_GB_en_GB?uid=lz6zurnj 

If following the steps in the article doesn't resolve the issue we'd be grateful if you can reach out to us so we can assist you further.

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