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jwfarmersons
March 18, 2019
Solved

Why can't i get on chat

  • March 18, 2019
  • 1 reply
  • 0 views
Original commenter did not share additional details
Best answer by RaymondJayO

Thanks for reaching out to us here in the Community, @jwfarmersons. 

 

Can I ask for your specific concern? This way, I can offer help and provide further assistance.

 

It's possible the chat business hours are off when you tried contacting us. We are available from 8:00am - 8:00pm GMT, Mondays to Fridays. 

 

If you want useful topics while working in QuickBooks Online (QBO), you can freely navigate them through these Help Articles. 

 

Don't hesitate to go back on this thread if you have follow-up concerns, @jwfarmersons. I'll be around to help. Have a great day!

1 reply

R
RaymondJayOAnswer
March 18, 2019

Thanks for reaching out to us here in the Community, @jwfarmersons. 

 

Can I ask for your specific concern? This way, I can offer help and provide further assistance.

 

It's possible the chat business hours are off when you tried contacting us. We are available from 8:00am - 8:00pm GMT, Mondays to Fridays. 

 

If you want useful topics while working in QuickBooks Online (QBO), you can freely navigate them through these Help Articles. 

 

Don't hesitate to go back on this thread if you have follow-up concerns, @jwfarmersons. I'll be around to help. Have a great day!

R
Rasa-LilaM
May 2, 2019

Thanks for dropping by the Community space, helenz.


Allow me to step in for a moment and route you in the right direction about the direct deposit issue.

 

As mentioned by my colleague, you can contact our QBO Support Team within this time: Monday to Friday from 8 am - 8 pm BST. However, you can still email us with your concern, and we'll usually write back in 1 business day or less.

 

Here's how:

 

  1. In your browser, enter this link: https://help.quickbooks.intuit.com/en_GB/contact.
  2. Select your QuickBooks product.
  3. Click on the Search for something else tab.
  4. Under Tell us more about your question, enter the issue/topic and click on the Search button.
  5. Go to the Here's how to connect with a QuickBooks expert about section, then click on the Send Email option. 
  6. Enter your information and issue on the Email your question page.

This should help you move forward.

 

Please know the Community has your back. If you have any question or concerns, post them here. I’ll pop right back in to answer them.

 

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