Why can't I see the Bank transactions page? The message comes up: 'We can't connect right nowTry refreshing. If that doesn't work, check back later.' But neither works.

I am receiving the same message. Have tried on multiple browsers.

Thank you for bringing this issue to our attention regarding the error you’re encountering when accessing the Bank Transactions page in QuickBooks Online (QBO), admin355 and Darren. I understand how vital it is to have your bank transactions visible and up-to-date. Let's work together to troubleshoot this problem.

To begin, have you attempted to access QuickBooks using a different browser, admin355? If not, try accessing QuickBooks using an incognito or private browsing window. Sometimes, accumulated cache files can cause unexpected behavior. Here's the shortcuts to open an incognito window:

• Safari: Shift + ⌘ + N
• Google Chrome: Press Ctrl + Shift + N
• Microsoft Edge: Ctrl + Shift + N

If accessing QuickBooks through an incognito window resolves the issue, I recommend clearing your browser's cache to refresh the system. If the problem persists, I suggest switching to a different supported browser.

Since you mentioned that you have already tried multiple browsers, Darren, I recommend contacting our live support team for further investigation.

Moreover, connecting your bank to QuickBooks automatically downloads transactions and suggests categories based on your past categorizations. For further details, please refer to the article: Categorize online bank transactions in QuickBooks Online.

I hope this information serves as a valuable starting point for addressing your concern. If you have further questions or need additional assistance, please don't hesitate to reply below. We're here to support you every step of the way.

I appreciate all the efforts you've made to resolve the error message that hinders you from seeing the bank transactions page, amorrison2. I'll connect you with our Live Support team to help address this issue and ensure you can continue managing your transactions smoothly.

Since the steps you've performed don't fix the error message, I recommend contacting our Live Support team. They can dig deeper into this case to determine the root cause and get the most suitable resolution.

Here's how:

1. Sign in to your QuickBooks Online account.
2. Select (?) Help, then proceed to the Search tab
3. Use the search field or open an article.
4. Click Contact Us at the bottom of the Help panel.
5. Choose Have us call you or Chat with us.

Please take note of their support hours so you can connect with an expert at a convenient time.

Additionally, I'll be sharing these links that will guide you in matching downloaded transactions and putting them in the correct accounts to avoid duplicates:

• Match online bank transactions in QuickBooks Online
• Set up bank rules to categorise online banking transactions in QuickBooks Online

If you have any banking questions or have QuickBooks-related concerns, don’t hesitate to click the Reply button below. We're ready to help. Stay safe.